Shipping policy

You can return your order within 14 days of delivery, no reason needed.

Cancel before shipping

Changed your mind before your order has shipped? Email us at customer.support@anzyhome.com and we will cancel it and refund you in full.

Your 14-day right of withdrawal

You have 14 calendar days from the day you (or someone you name, other than the carrier) receive your order to withdraw from the purchase. If your order arrives in several parcels, the 14 days start when you receive the last one.

How to return

1. Tell us within the 14 days. Email customer.support@anzyhome.com with your order number, or use the withdrawal form below. A clear statement is enough.
2. Send the item back within 14 days of telling us, to: Anzy Home SL, Calle Pintor Sabater 20, planta 12, puerta B, 46013 Valencia, Spain.
3. Pack it carefully, ideally in its original packaging, so it arrives safely.

Return shipping costs

You pay for the return shipping, unless the item is faulty, damaged or not what you ordered.

Your refund

We refund the full price of the returned items within 14 days of receiving your withdrawal notice. We may wait to refund until we receive the item back, or until you show us proof you have sent it, whichever comes first. We refund to your original payment method, at no extra cost to you.

Condition of returned items

You can handle the item as you would in a shop, to check its quality and fit. If an item comes back used, washed, damaged or with signs of wear beyond that, we may reduce the refund by the loss in value.

What cannot be returned

Custom and personalised items, made to your specifications, cannot be returned under the right of withdrawal. This includes custom colours, sizes and designs, and monogrammed pieces. Before we start a custom order, we agree every detail with you and send a digital mock-up for your approval.

This does not affect your legal guarantee: if a custom item is faulty, we will put it right.

Faulty or damaged items

If your order arrives damaged or faulty, please email customer.support@anzyhome.com with your order number and photos, ideally within a few days of delivery so we can claim from the carrier. We will repair, replace or refund the item, and cover all shipping costs. You are protected by the 3-year legal guarantee.

Exchanges

Want a different colour or size? Email us and we will help. The simplest way is to return the item and place a new order.

Withdrawal form

Fill in and send this form only if you wish to withdraw from your purchase.

To: Anzy Home SL, Calle Pintor Sabater 20, planta 12, puerta B, 46013 Valencia, Spain. Email: customer.support@anzyhome.com

• I hereby give notice that I withdraw from my contract for the sale of the following goods:
• Ordered on / received on:
• Order number:
• Name:
• Address:
• Signature (only if this form is sent on paper):
• Date: